TERMS OF USE

Effective Date: August 17, 2026

These Terms of Use (“Terms”) govern your access to and use of the website operated by Hines Reporters.com, Inc., a California corporation (“Hines,” “Company,” “we,” “us,” or “our”), including hinesreporters.com (the “Site”), and the court reporting, deposition, videography, interpreting, transcription, trial support, exhibit technology, conference, videoconferencing, remote proceeding, and other litigation-support services made available by Hines (collectively, the “Services”).

By accessing the Site, scheduling or requesting Services, creating or using an account, submitting materials to Hines, or otherwise using the Services, you agree to these Terms. If you are acting on behalf of a law firm, corporation, governmental entity, or other organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you should not use the Site or Services.

1. Services

Hines provides professional litigation-support services, which may include:

in-person, remote, and hybrid court reporting;
deposition and proceeding videography;
legal interpretation;
transcription;
conference suites and proceeding locations;
videoconferencing and remote proceeding support;
trial presentation and trial support;
exhibit technicians and exhibit management;
synchronized deposition video;
transcript and video production and delivery; and
related litigation-support services.

The availability, scope, pricing, location, personnel, and specifications of particular Services may vary by assignment.

2. Eligibility and Authority

You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Services.

If you request Services for an employer, law firm, client, or other organization, you represent and warrant that you are authorized to request those Services and provide Hines with the information and materials necessary to perform them.

3. Scheduling and Service Requests

A scheduling request submitted through the Site, email, telephone, or another method does not necessarily constitute confirmation of an assignment.

Hines may contact you to verify scheduling information, availability, location, proceeding requirements, requested turnaround time, interpreters, videographers, remote technology, exhibits, or other details.

You are responsible for providing complete and accurate scheduling information, including, as applicable:

case caption;
date and time;
proceeding type;
physical or remote location;
witness information;
attorneys and parties;
required services;
interpreter language or dialect;
transcript requirements;
expedited delivery requirements; and
any special instructions.

Hines is not responsible for delays or additional costs caused by inaccurate, incomplete, or late information supplied by a client or another participant.

4. Rates, Charges and Payment

Hines charges for Services according to its applicable rate schedules, negotiated rates, assignment terms, or other pricing communicated to the customer.

By ordering or accepting Services, you agree to pay the applicable charges.

Any estimate provided before completion of an assignment is an estimate only unless Hines expressly agrees in writing that the amount is fixed. Actual charges may depend on factors including proceeding duration, transcript length, copy orders, exhibits, delivery method, expedited production, travel, interpreter requirements, videography, technical services, or other requested Services.

Invoices are payable according to the terms stated on the applicable invoice, rate agreement, or customer agreement.

To the extent permitted by law, Hines may assess interest, collection expenses, reasonable attorneys’ fees, or other charges associated with collecting past-due amounts.

Hines may require advance payment or otherwise decline additional Services for customers with delinquent accounts.

5. Cancellation

Certain Services may be subject to cancellation or minimum charges when cancelled after personnel, facilities, equipment, interpreters, videographers, court reporters, technicians, or other resources have been reserved.

Cancellation requirements may vary according to the Service, location, language, vendor, and assignment.

The applicable cancellation policy may be stated in a rate sheet, scheduling confirmation, service agreement, or other communication from Hines.

Customers should contact Hines promptly when a proceeding is cancelled, postponed, relocated, or otherwise changed.

6. Client Materials and Content

In connection with the Services, you may provide Hines with deposition notices, pleadings, exhibits, transcripts, medical records, photographs, recordings, videos, correspondence, personally identifiable information, protected health information, confidential business information, or other documents and materials (“Client Materials”).

You represent and warrant that you have the legal right and authority to provide Client Materials to Hines and to authorize Hines and its service providers to use them as necessary to perform the requested Services.

You retain whatever ownership rights you otherwise possess in Client Materials.

You grant Hines a limited, non-exclusive license to receive, reproduce, transmit, process, store, format, and otherwise use Client Materials solely as reasonably necessary to provide the Services, comply with law, maintain business records, protect legal rights, and fulfill contractual obligations.

7. Transcripts, Exhibits and Litigation Materials

Court reporting assignments may involve transcripts, reporter notes, exhibits, audio recordings, video recordings, synchronized video, rough transcripts, realtime feeds, and other materials associated with a legal proceeding.

The handling, retention, certification, correction, sealing, release, and destruction of these materials may be governed by applicable statutes, court rules, professional regulations, court orders, agreements among the parties, and instructions from authorized persons.

Nothing in these Terms modifies the legal duties of a certified shorthand reporter, court reporter, videographer, interpreter, attorney, or other regulated professional.

8. Confidentiality

Hines recognizes that litigation materials may contain confidential, proprietary, privileged, personally identifiable, medical, financial, trade-secret, or otherwise sensitive information.

Hines will use reasonable administrative, technical, and physical safeguards appropriate to the nature of information entrusted to it.

Hines may disclose information when reasonably necessary to perform Services, including to court reporters, interpreters, videographers, scopists, proofreaders, production personnel, exhibit technicians, technology providers, delivery providers, and other contractors or service providers.

Hines may also disclose information when required by subpoena, court order, statute, regulation, or other legal process.

9. Recordings

Certain remote or hybrid proceedings may be recorded for videography, backup, quality-control, transcript-production, or other authorized purposes.

Participants are responsible for complying with applicable laws concerning recording consent and notification.

A backup audio or video recording does not constitute the certified transcript unless applicable law expressly provides otherwise.

Hines does not guarantee that a backup recording will be available for every proceeding.

10. Remote Proceedings and Third-Party Technology

Hines may facilitate proceedings using third-party videoconferencing, telecommunications, cloud storage, file-transfer, exhibit, payment, or other technology platforms.

Use of a third-party service may also be governed by that provider’s terms and privacy practices.

Hines does not control third-party platforms and cannot guarantee uninterrupted availability, functionality, compatibility, security, or performance of systems operated by third parties.

Participants are responsible for maintaining appropriate equipment, internet connectivity, audio, video, and other technology necessary to participate remotely unless Hines expressly agrees to provide such equipment or connectivity.

11. Accounts and Secure Access

Certain Services may permit customers to access transcripts, files, invoices, scheduling information, or other materials through password-protected systems.

You are responsible for safeguarding your credentials and restricting access to authorized persons.

You must promptly notify Hines if you reasonably believe that credentials or confidential materials have been lost, stolen, compromised, or accessed without authorization.

You are responsible for persons whom you authorize to access materials on your behalf.

12. Artificial Intelligence and Automated Systems

Unless expressly disclosed and agreed to in connection with a particular Service, Hines does not represent that artificial intelligence-generated text constitutes the certified record of a legal proceeding.

A certified transcript prepared by a court reporter is distinct from automated captions, speech-to-text output, summaries, or other machine-generated content.

Users should not upload transcripts, exhibits, confidential litigation materials, protected health information, privileged material, or other sensitive Client Materials obtained through Hines into public or unauthorized generative artificial intelligence systems if doing so would violate applicable law, court order, confidentiality obligation, protective order, professional obligation, or the rights of another person.

13. Intellectual Property

Except for Client Materials and third-party materials, the Site and its design, text, graphics, logos, photographs, software, compilations, and other content are owned by or licensed to Hines and are protected by applicable intellectual-property laws.

Hines grants you a limited, revocable, non-exclusive, non-transferable right to use the Site for lawful business purposes associated with obtaining or using Hines Services.

You may not reproduce, distribute, sell, license, scrape, reverse engineer, commercially exploit, or create derivative works from the Site except as permitted by law or with Hines’ written authorization.

14. Prohibited Conduct

You may not:

use the Site or Services unlawfully;
attempt to gain unauthorized access to systems, accounts, files, or networks;
introduce malware or harmful code;
interfere with operation or security of the Site;
impersonate another person;
submit information you are not authorized to provide;
use Hines systems to violate another person’s privacy, confidentiality, intellectual-property, or other legal rights; or
use automated systems to extract substantial portions of the Site without authorization.

15. Independent Professionals and Service Providers

Hines may engage independent court reporters, interpreters, videographers, technicians, transcription professionals, and other qualified service providers in connection with assignments.

Such professionals remain subject to applicable licensing requirements, ethical duties, court rules, statutes, and professional obligations.

Circumstances outside Hines’ reasonable control may affect the availability or performance of individual service providers.

16. No Legal Advice

Hines is a litigation-support and court-reporting company. Hines is not a law firm.

Information appearing on the Site is provided for general informational purposes and does not constitute legal advice.

Customers and Site users should consult qualified legal counsel regarding legal rights, deadlines, procedures, evidentiary issues, court rules, or other legal questions.

17. Third-Party Links

The Site may contain links to third-party websites.

Hines provides these links for convenience and does not control or assume responsibility for third-party websites, content, products, services, privacy practices, or security.

18. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

HINES DISCLAIMS WARRANTIES REGARDING THE UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SITE AND ANY IMPLIED WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED.

NOTHING IN THIS SECTION DISCLAIMS PROFESSIONAL OBLIGATIONS THAT CANNOT LAWFULLY BE DISCLAIMED.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HINES AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE SITE OR SERVICES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE LIMITED.

Hines will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including internet or telecommunications failures, natural disasters, governmental actions, court closures, power outages, labor disruptions, acts of third-party providers, or other force-majeure events.

ATTORNEY REVIEW NOTE: Hines’ counsel should determine whether an aggregate monetary liability cap should be inserted here and, if so, the appropriate amount.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Hines and its officers, directors, employees, and agents from third-party claims arising from your unlawful use of the Site or Services, your violation of these Terms, or materials you provide without necessary rights or authorization.

21. Privacy

Hines’ collection and use of personal information is governed by its Privacy Policy.

Where applicable, processing of customer personal information may also be governed by Hines’ Data Processing Addendum or a separately executed agreement.

22. Suspension or Termination

Hines may restrict or terminate access to the Site or Services where reasonably necessary because of misuse, security concerns, violation of these Terms, nonpayment, unlawful conduct, or other legitimate business or legal reasons.

Provisions that by their nature should survive termination will remain effective.

23. Changes to These Terms

Hines may revise these Terms from time to time.

The revised Terms will identify the date of the latest update. Material changes may also be communicated through the Site or other reasonable means.

Your continued use of the Site or subsequent ordering of Services after revised Terms become effective constitutes acceptance to the extent permitted by law.

24. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS, INCLUDING THE RIGHT TO HAVE CERTAIN DISPUTES DECIDED BY A COURT OR JURY.

Before initiating arbitration, either party will provide written notice describing the dispute and allow the other party at least thirty (30) days to attempt an informal resolution.

Except for matters eligible for small claims court and requests for temporary or injunctive relief relating to intellectual-property rights, confidentiality, or unauthorized access to systems or information, disputes arising from these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association under the rules applicable to the dispute.

Unless otherwise required by applicable law, arbitration will take place in Los Angeles County, California.

The Federal Arbitration Act will govern the interpretation and enforcement of this arbitration provision where applicable.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL FOR DISPUTES SUBJECT TO ARBITRATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMS SUBJECT TO ARBITRATION MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, REPRESENTATIVE, CONSOLIDATED, OR COLLECTIVE PROCEEDING.

If a portion of this arbitration provision is determined to be unenforceable, the remaining enforceable provisions will continue to apply to the fullest extent permitted by law.

ATTORNEY REVIEW NOTE: Arbitration and class-action provisions should receive specific California counsel review before publication.

25. Governing Law

Except where federal law governs, these Terms will be governed by the laws of the State of California without regard to conflict-of-laws principles.

To the extent a dispute is not subject to arbitration, the parties consent to jurisdiction and venue in the state and federal courts located in Los Angeles County, California.

26. Severability and Waiver

If any provision is held invalid or unenforceable, the remaining provisions will remain effective.

Failure by Hines to enforce a provision does not waive its right to enforce that provision later.

27. Entire Agreement

These Terms, together with any applicable rate agreement, service agreement, DPA, BAA, scheduling confirmation, or other written agreement between Hines and the customer, constitute the agreement governing the applicable Services.

If a separately executed written agreement expressly conflicts with these Terms, the separately executed agreement will control as to the conflict.

28. Contact and Legal Notices

Questions concerning these Terms may be directed to:

Hines Reporters.com, Inc.
888 S. Figueroa Street, Suite 940
Los Angeles, CA 90017
Telephone: 213-688-7887
Email: privacy@hinesreporters.com

Legal notices should be delivered by personal delivery, nationally recognized overnight courier, certified or registered mail with return receipt requested, or another method expressly acknowledged in writing by the receiving party.